Reparo — Device Service Management

All Services

Full admin control — edit, reassign, cancel

Master Service Log

🔍

ID	Customer	Device	Engineer	Intake	Dispatch	Last Activity	Priority	Status	Cost	Actions

Create New Service

Admin intake — walk-in, phone, or online

👤 Customer Information

Customer Name *

Phone *

Email

Emirates ID / Passport

📱 Device Details

Device Type *

Brand *

Model *

Serial Number

IMEI (phones)

Color / Config

Warranty

Purchase Date

🔧 Issue & Diagnosis

Issue Category *

Priority *

Customer's Description *

Initial Diagnosis

📦 Logistics & Assignment

Accessories Received

Estimated Cost (AED)

Est. Completion Date

Assign To *

Source

Analytics

Service center performance insights

📱 Device Types

🔧 Top Issues

📈 Monthly Volume (Last 6 Months)

⏱ SLA Compliance by Engineer

User Management

Manage all portal accounts

All Users

🔍

Name	Email	Phone	Role	Joined	Last Active	Status	Services	Actions

Engineer Management

Workload, performance and assignments

Content Management

Control what customers & engineers see

📢 Announcements

New Announcement

Type

Visible To

⚙️ Service Settings

Working Hours

Express Service Fee (AED)

Default SLA (days)

Max Jobs / Engineer

📋 Device Types

SmartphoneLaptopTablet Desktop PCSmartwatchGaming Console PrinterTV / Monitor

System Settings

Portal configuration and integrations

🔔 Notifications

🎨 Branding

Portal Name

Nav Bar Text (overrides Portal Name in nav)

Logo Image

⚡

Support Phone

Support Email

Tagline

🗄️ Data & Storage

Data is persisted in your browser's localStorage — it survives page refreshes and tab closes. Clearing your browser data will reset it.

🚨 Danger Zone — Purge Old Data

Permanently deletes all service requests (and their activity history) older than the specified number of months. This cannot be undone.

Delete data older than month(s)

🔐 Security

📋 Audit Log